Our support team is available to help you with any questions or issues you may have regarding MDHex. Choose the contact method that works best for you.
For general inquiries and support requests:
admin@mdhex.comResponse time: Within 24 hours
For technical issues and bugs:
admin@mdhex.comPriority response for critical issues
For urgent security issues or data breaches:
admin@mdhex.com24/7 monitoring - immediate response for critical security issues
To help us assist you more quickly, please have the following information ready:
Note: Please do not include Protected Health Information (PHI) such as patient names, medical record numbers, or diagnoses in your support emails. Our team will request specific information through secure channels if needed.
Click "Forgot password?" on the login page and follow the instructions sent to your email.
Navigate to Settings and click "Enable 2FA". Scan the QR code with your authenticator app.
Yes, administrators can export data from the Reports page. All exports are audit logged for HIPAA compliance.
MDHex supports PDF files and image formats (JPG, PNG, TIFF) for facesheet uploads.
Patient data is retained for the duration of your subscription plus 6 years to meet HIPAA requirements. See our Privacy Policy for details.
Our support team is available during the following hours (Pacific Time):